Studio Policies

Sales, Refunds, Payments 

  • OPTIONAL depending on waitlist: $75 non-refundable registration fee - Deposits go towards tuition

  • Tuition must be paid in full (remaining balance) prior to the start of class.

  • No processing fee for refunds

  • All tuition refunds must be requested up to 1 week before the first class once classes are in session tuition is non-refundable 

  • Tuition/Seat in class may be transferred before classes start

  • At LIC we understand that circumstances may often be out of our hands, under extraordinary circumstances, medical, or health emergencies please call to discuss the options we can offer you. 

  • Payments can be made via cash, credit, and checks
    Checks that do not clear will incur a $35 processing fee

  • All payments must be made before the start of the first class, failure to do so will result automatically forfeit the seat in class. 

Cancellation

  • Weather - The safety of our students and instructors are our priority the studio, cancellations due to inclement weather will be posted via social media and/or email

  • Long Island Clay reserves the right to cancel a class or workshop due to low enrollment (less than 3 students per class) or unforeseen circumstances I.e emergencies and incidents.

  • In the event of a cancellation of class or course, a full refund is granted.

  • In the event of cancellation, students will be offered to transfer tuition to another slot available on a different day or a future class.
    In the event of a cancellation due to weather or emergencies, LIC will reschedule classes and/or options to make up the time.

  • At this time, due to the high demand of classes and instructor bookings, all Kids & Teen class sales are final.

Registration

  • Registration is available online, in person, over the phone, and email. 

  • For the 8 - week beginners course, registration is first come first serve. 

  • For memberships, intermediate/advanced, and rolling classes current enrolled students will be given priority for registration for up to two weeks before open registration to secure a seat in class 

Makeup classes 

  • For the 8 - week beginners course students are allotted up to 2 makeup classes all made up within the session. 

  • Classes may be made up in another class subject to availability.

  • Classes may not be made up after the session is complete, beyond the session students are allowed the equivalent hours in open studio to make up lost time. 

  • For memberships, intermediate/advanced, and rolling classes classes may be made up within 8 weeks of the initial class missed. 

  • If you know you will miss a significant amount of classes please inform LIC in advance to put your membership on hold - we will work with you so that you don’t miss out on classes. 

  • Unexplained absences for up to 3 consecutive weeks will result in the loss of the seat in class.

Personal belongings

  • LIC is not responsible for stolen or damaged goods and/or possessions.

  • All personnel are responsible and accountable for their own possessions. 

Additional/General policies 

  • Photography - LIC reserves the right to photographing/recording all students and instructors to be used as promotional material, please inform LIC at registration if you do not want your photograph taken. Waiver at sign up. 

Studio Etiquette

  • Here at LIC we are an all inclusive space intended for each individual to feel safe and treated with utmost respect and equality. All individuals are expected to reflect our mission to maintain an atmosphere of peer collaboration and good vibes. LIC reserves the right to deny services to those who is and may jeopardize the public atmosphere of the studio and the safety and peace of others. 

  • Clay is a community, we strive to be mindful of ourselves and those around us and we expect no less from our students and instructors. 

  • We are a zero tolerance business - any level of misconduct may result in the termination of enrollment or membership. LIC reserves the right to deny services to those who are knowingly disrespectful of the space and or the community and its members.

Open Studio Policies

  • $5/hour - students and enrolled in beginner level courses, members, and instructors are exempt from paying for open studio but are still required to clock in and clock out

  • Regular Open studio hours are during store operating hours NOT including class times
    exception: you may come to open studio during class times to glaze

  • Open studio is only available for currently enrolled students, members, and instructors.

  • If you are attending open studio please be mindful of instructors and students in class, those students have priority of space and an environment conducive to learning. LIC reserves the right to ask open studio potters to come back another time if they are disruptive to the class.

  • Open studio hours are paid out daily, or weekly given permission to LIC to charge a card on file. Otherwise, please make sure to pay before you leave that day. If payment for whatever reason is unpaid, it will be charged to the account on file by the end of the business day.

  • If you would like to pay out your open studio hours monthly, please speak with management to make a note on your file.

  • After hours Open Studio is available for premium and platinum members ONLY. Must speak with management separately and go through training to make sure to lock up according to protocol. Other options available see open open studio page.

  • All open studio participants are expected to clean up after themselves and leave the studio in a clean and orderly fashion using the checklists posted throughout the studio.

  • Last one out rules: see checklist. Inability to close the studio properly will result in losing key holder privileges.

  • All waivers must be signed and submitted before using Open Studio.

Disclaimers:
Long Island Clay reserves the right to deny services and cancel memberships with cause.

Long Island Clay reserves the right to deny memberships to artists who are producing work at the rate that the studio can not support. Long Island Clay’s objective is to provide services that support classes and small level production artist, therefore we are not equipped with the means to support full line production artists at this time. Thank you.

User error - When things go wrong…

  • While no one can guarantee 100% success in every firing, by following best practices, you dramatically improve your chances of having a successful outcome. Ceramic firing can involve some trial and error, especially with new materials or techniques, but understanding the key variables helps you minimize risk and ensure your pottery is as successful as possible. If you're firing in a studio or taking a class, don't hesitate to ask your instructor or technician for tips or advice tailored to your specific piece.

  • There are a lot of skills involved in making a ceramic piece. From greenware to glazed pieces, there are many variables that may alter the outcome of your work. Please keep in mind that we are all people here, and our studio and staff will be doing their best to get you from A to B successfully. With somethings that are completely out of our hands such as the weather, or inevitable human error please bring us your problems and we will do our best to find you a solution.